Always cover the keypad with your free hand whenever you use your card to avoid your PIN being seen, or to prevent it from being captured by a hidden camera set up by a criminal.

Make sure you’re aware of people who may be standing too close or trying to distract you as you use an ATM in order to steal your card details and PIN. It’s okay to say no to offers of help from seemingly well-meaning strangers.

If your card has been retained by a card machine, ensure you report it to your card provider immediately – if possible whilst at, or near, the machine. Make sure you have your card company’s 24-hour contact telephone number. The number will be on the back of your card, your card statement, their website or banking app.

If your banking app allows, freeze your card through the app to prevent criminals making withdrawals and purchases if your card is stolen or missing.

Some banks will allow you to put a maximum cash machine withdrawal limit through your banking app, this can prevent criminals taking large sums from your account if your card is stolen.

If you notice anything suspicious or unusual about an ATM such as signs of tampering, step away from using it and report it to the bank concerned immediately.

Ensure you put your card and money away for safekeeping prior to leaving the cash machine. Where possible, destroy or shred any receipts, mini-statements, or balance enquiries when you dispose of them. 

If you are a victim of a cash machine(ATM) distraction theft report to the police via 101 or going online.